Claxton-Hepburn Medical Center to outsource its revenue cycle team
New York-based private hospital Claxton-Hepburn Medical Center (CHMC) will be making a five per cent cut to its workforce as it prepares to outsource its revenue cycle team.
CHMC said in a press release that they have been conducting an assessment of the organization’s performance and potential for the past two years. The review found that their revenue cycle management caused frequent patient complaints about billing errors.
“We have made good-faith efforts to correct what we determined were severe deficiencies in our processes. Despite these and other efforts, our progress was limited,” CHMC stated.
The press release continued to say that CHMC plans to outsource its revenue cycle functions “to an independent professional organization that can provide the requisite subject matter expertise and resources.”
The hospital said that the number of employees affected could change over the coming days. Currently, CHMC employs nearly 800 workers.
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