Cloud5 Communications launches VGS
Leading communications solutions and Managed IT Services provider Cloud5 Communications launched a new service offering called Virtual Guest Services (VGS).
VGS is designed to offload in-bound guest calls from the hotel front desk and PBX (private branch exchange) staff so they can focus more attention on high-value, in-person guest interactions.
The new offering leverages a two-pronged approach to answer — filter and redirect guest calls and requests.
First, VGS uses automation and AI to dynamically assist on-premise and in-bound call handling, significantly reducing call abandonment rates and offloading up to 50% of calls from the front desk and PBX staff.
The second prong of this solution is its capacity to redirect calls that need human interaction to a live agent for upselling opportunities and human-to-human responses.
VGS can be easily integrated with any firm’s existing call handling center to provide targeted human-to-human interactions that drive conversions and guest satisfaction even more deeply.
Cloud5 Communications President and CEO Mark Holzberg said that they aim to help their clients bridge the customer service gap and support positive interactions and experiences between hotel staff and guests.
