CallMiner introduces new capabilities to elevate the agent experience
Leading provider of conversation intelligence CallMiner announced new and expanded workforce intelligence capabilities to help organizations improve the performance and experience of their contact centers.
In a statement, CallMiner said that the new solutions are aimed at driving positive customer experiences and business outcomes.
Through this combined set of workforce intelligence capabilities, the CallMiner platform enables organizations to increase agent retention and improve customer experience — including quality assurance and performance management; agent assistance and experience; and contact center operational improvement.
CallMiner VP of Strategy Scott Kendrick said, “For today’s customer-centric organizations, it’s critical to deliver the best experiences possible at every touchpoint – and the best way to achieve this is with high-performing and highly engaged agents…”
“The combined workforce intelligence capabilities within the CallMiner platform make it easier for organizations to retain agents for increased tenure, elevate new agent performance faster, and empower their contact center supervisors, agents, and teams with the right tools to drive positive business and customer outcomes,” he added.
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