Cloud5 Communications announced expansion in South Africa
Communications and managed information technology (IT) solutions provider Cloud5 Communications, announced the latest expansion of its contact center services in a new location in South Africa.
Cloud5’s South African contact center highlights the industry’s continuing rebound and will expand its offshore capabilities as market conditions continue to evolve.
“The hospitality industry in general has seen a tremendous uptick in market performance improvement, but ongoing worker shortages are stalling efforts to cater to the increased demand for travel,” said Mark Holzberg, President and CEO at Cloud5 Communications.
“Cloud5 is honored to leverage the results of its own impressive growth to provide hotel businesses with the support they need to maximize revenue-earning opportunities,” Holzberg added.
Cloud5 sees South Africa as an ideal location for BPO due to a pot full of English-speaking population, multilingual capabilities and pool of available labor.
Furthermore, the facility in South Africa will also augment Cloud5’s full range of BPO services such as guest and customer relations as well as services provided out of North America that includes digital and social media support.
