Simply Contact makes strategic expansions, appoints new Europe leaders
LONDON, UNITED KINGDOM — Simply Contact, a customer support outsourcing company, has recently expanded its operations into Europe and appointed new leadership.
Expanding into new markets
As a new member of The UK Contact Centre Forum, Simply Contact is now part of an influential network of industry leaders.
John Cole, with over 17 years of experience in customer experience and business process outsourcing (BPO), has been named the Regional Head of CX Client Solutions for the UK and Ireland, positioning the company to impact the market effectively from the outset.
Solidifying presence in Central and Eastern Europe
Simply Contact is also reinforcing its position in Central and Eastern Europe with the opening of a new office in Bucharest. This expansion enhances its multilingual support capabilities, offering greater flexibility and cost-effective solutions for European businesses.
The company operates in six countries, including Poland, the UK, Ukraine, Romania, Bulgaria, and Moldova, and is trusted by global brands for its customer service outsourcing services.
Strengthening leadership and operations
In addition to its market expansion, Simply Contact is bolstering its leadership team with the appointment of Anna Bielikova as Chief Operating Officer.
Bielikova brings a strong background in contact center operations, having managed complex client relationships and large-scale processes. Her role will ensure that internal operations run smoothly as the company continues to grow.
Simply Contact recently ranked #499 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
The company is also currently subscribed to the Outsource Accelerator (OA) Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
With over 600 expert agents handling more than 10 million customer interactions annually, Simply Contact is poised for further growth and expansion.
