DivDat acquires Meridian to expand customer engagement
MICHIGAN, UNITED STATES — DivDat completed its acquisition of Meridian Integration, adding customer engagement software, self-service technologies, and enterprise payment solutions to its existing revenue collection and digital communications platform.
The combined company serves healthcare providers, municipal governments, utilities, and other organizations that manage recurring customer-facing billing, payment collection, and service engagement workflows.
Meridian expands DivDat’s self-service and payment portfolio
DivDat, short for Diversified Data Processing and Consulting, provides cloud-based customer engagement, payment processing, and revenue collection solutions to government agencies, healthcare systems, and utility providers, serving clients primarily across the Midwestern United States.
According to a press release, Meridian Integration’s self-service technologies and enterprise integration capabilities expand DivDat’s platform into more complex digital workflows, giving customers the ability to interact with service providers through web, mobile, and kiosk channels without requiring agent support.
“This acquisition represents an exciting new chapter for the markets we serve, our employees, and our company,” said Jason Bierkle, president and chief executive officer at DivDat.
Combined platform targets municipalities, utilities, and healthcare
The acquisition deepens DivDat’s coverage across three sectors in digital payment modernization: healthcare providers managing patient billing, municipal governments collecting permit and utility fees online, and utility companies handling recurring service payments for residential accounts.
By combining Meridian’s enterprise integration capabilities with DivDat’s revenue collection platform, the merged entity offers organizations a single vendor for customer engagement, payment processing, and digital communications.
Bierkle added, “Together, we are creating a stronger product offering, deeper expertise, and a broader vision for helping organizations improve customer experiences, reduce costs, streamline operations, and simplify reconciliation.”
The deal reflects a growing consolidation trend in public-sector and healthcare business process outsourcing (BPO), where payment technology providers are merging to offer government agencies and hospital systems a more integrated billing and customer engagement experience.
Municipalities and utilities have been slower than commercial sectors to modernize customer-facing payment channels, creating a substantial opportunity for vendors that can bundle self-service technology with existing revenue collection infrastructure into a single contract and vendor relationship.
Detroit-based DivDat has served government and healthcare clients since its founding, and the Meridian acquisition adds critical product depth at a time when agencies face pressure to reduce administrative costs and improve digital services for residents.
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