Aurora Mobile teams with Exabytes on AI in Asia
PAYA LEBAR, SINGAPORE — Aurora Mobile and Exabytes signed a three-year Memorandum of Understanding (MOU) at the Exabytes GROW AI Summit in Kuala Lumpur, Malaysia, to bring artificial intelligence (AI)-powered customer engagement to businesses across Southeast Asia.
The agreement combines Aurora Mobile’s AI agent platforms with Exabytes’ regional cloud infrastructure and managed services.
AI platforms target Southeast Asia’s execution gap
Aurora Mobile, listed on NASDAQ under ticker JG and founded in 2011, operates two AI platforms: EngageLab, an omnichannel customer engagement tool, and GPTBots.ai, an enterprise-grade AI agent platform for process automation and customer support.
According to a press release, the partnership aims to close what the companies describe as a regional execution gap, where businesses across Southeast Asia understand AI’s potential but lack the integrated systems needed to deploy it at scale.
“Businesses in Southeast Asia need more than a chatbot – they need AI that can act within their existing systems,” said Weidong Luo, chairman and chief executive officer at Aurora Mobile.
Exabytes brings cloud infrastructure and regional scale
Exabytes, Southeast Asia’s leading AI-driven digital solutions provider, contributes regional cloud infrastructure, localized managed services, and an established network of businesses across the region to the partnership.
The MOU sets a goal to co-develop AI solutions ranging from localized smart customer service for small and medium enterprises (SMEs) to private hybrid AI infrastructure for large corporations and government agencies across Southeast Asia.
“As we work towards our goal of empowering one million businesses with AI by 2030, partnerships with technology providers such as Aurora Mobile can help us accelerate the practical adoption of AI across our ecosystem,” said Chan Kee Siak, founder and chief executive officer at Exabytes Group.
“Through this collaboration, we look forward to exploring how GPTBots.ai and EngageLab can complement our existing capabilities and help businesses translate AI adoption into meaningful operational outcomes,” Chan Kee Siak added.
The deal reflects a broader expansion of AI-powered business process outsourcing (BPO) services into Southeast Asian markets, where rapid mobile adoption and a large unserved SME base have created substantial demand for cloud-native customer engagement solutions.
Exabytes’ goal of reaching one million AI-enabled businesses by 2030 positions the partnership as a long-term infrastructure play, targeting the governments, healthcare providers, and financial institutions that form the backbone of Southeast Asian economies.
Aurora Mobile’s dual-platform approach, pairing EngageLab’s omnichannel messaging with GPTBots.ai’s agentic workflows, mirrors a consolidation trend among Asian customer engagement vendors seeking to offer clients a single interface for communication, automation, and analytics.
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