News » African right group urges Meta to boost harmful content moderation

African right group urges Meta to boost harmful content moderation

NAIROBI, KENYA — Following the announcement of Meta’s African outsourced partner that it will no longer screen harmful posts, an African rights group called on the social media giant to “seize the opportunity to improve its content moderation” in the region. 

Kenya-based outsourcing firm Sama said on Jan. 10 it would no longer provide content moderation services for Meta’s social media and messaging platforms Facebook, WhatsApp and Instagram come March, as it moves to concentrate on data labelling work.

Sama also said it is letting go of 3% of its staff, which is about 200 employees. This move is part of its operations streamlining to boost efficiency. 

Sama and Meta both face a lawsuit over alleged labor abuses and preventing workers from unionising in Kenya. Another lawsuit alleges that Meta is allowing violent posts on Facebook, inflaming civil conflict in neighbouring Ethiopia. 

Read more here. 

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.