News » AI expected to save ‘gloomy’ outsourcing industry during COVID-19 crisis

AI expected to save ‘gloomy’ outsourcing industry during COVID-19 crisis

A recent study by the Zacks Outsourcing industry on its businesses revealed that the COVID-19 pandemic has dealt a huge blow to the global outsourcing industry, as the current lockdowns urged companies to “reshore” jobs. Lack of labor and supply chain disruption are impacting businesses nationwide.

However, despite this, there is an increasing demand for expertise in improving efficiency. Reducing costs has benefited the industry over the past several years. Revenues and income of most of the industry participants remained stable, enabling them to pay out stable dividends.

The adoption and wider application of artificial intelligence (AI) is predicted to be the biggest change due to the pandemic. AI is expected to lower complications and simplify operations, and is anticipated to aid the industry as majority of employees work from home

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.