Alorica, a customer service outsourcing vendor, announced that it would shut down its call center in Green Bay, Wisconsin, in the US early next year, while growing its overseas presence in the Philippines and other countries. The move, which will affect over 100 workers in the Wisconsin location, came after the firm announced its plans to close other call centers in the US, including those in Arizona, California, Florida, Indiana, Michigan, and North Carolina, laying off over 2,000 workers. The outsourcing firm announced in October that it would hire 9,000 additional employees in the Philippines as part of its hiring spree of 25,000 new workers in its different locations across the world. Alorica’s expansion in the Philippines will bring its total headcount in the country to almost 50,000, serving the US customer base for corporate customers including AT&T and Citi.
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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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