News » BPO industry back in expansion mode – Colliers

BPO industry back in expansion mode – Colliers

colliers international

Property consulting firm Colliers Philippines has said that the country’s business process outsourcing (BPO) industry is back in expansion mode after political concerns caused industry investment to be put on hold last year. Notably, Colliers said the knowledge process outsourcing (KPO) subset of the sector showed a more significant expansion as more workers upskill or reskill to become more relevant in the age of automation and artificial intelligence. KPOs accounted for 28% of total volume of office space take-up in Metro Manila alone in the first three months of the year. The office space take-up is a good indicator of appetite for expansion, Colliers said. Even so, regulator voice-based BPOs also expanded their share to 18% in the first quarter, up from just 9% for the whole of last year. In the KPO sector, Amazon, Google, Accenture, and ING were among the major global firms that closed significant property deals in the first three months of the year, Colliers added.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.