The Philippine Economic Zone Authority (PEZA) chairperson Charito Plaza disclosed that Amazon’s second customer service center is likely to be located in Manila. Plaza, who is in charge of foreign investments in the Philippines, made the announcement barely a week after the world’s largest retailer officially launched its first service center in the country in Cebu City. Plaza also revealed that the majority of the 300 workers of Amazon in Cebu are home-based. The Manila facility, Plaza said, will likely be launched by mid-year and the e-commerce giant hinted that it could hire up to 1,000 more workers by the end of this year. Amazon’s entry into the Philippines comes as industry stakeholders are doubling their efforts to shift more than one million business process outsourcing workers to higher skilled roles.
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