BPO workers should keep up with AI, automation – official

BPO workers should keep up with AI, automation – official

For workers in the BPO industry, artificial intelligence (AI) and automation are two themes that may seem intimidating. But Christian Lauron, a partner in the advisory practices of SGV, said BPO firms need to adapt to the changes if they want to stay competitive. During a forum called Data Brew, Lauron said that the Philippines, given its pool of young people who are good coders and knowledgeable on financial instruments, could be a strong destination for middle office work. Middle office BPO services have generally included positions such as managing risk, as well as those involved with calculating the profits and losses of a financial services company. Normally, these jobs are handled by groups heading the information technology department. As these roles tend to be very technical, BPO workers have a tendency to stay away.

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