Broadvoice brings GoContact cloud contact center solution to North America
CALIFORNIA, UNITED STATES – Contact center cloud communications solutions provider Broadvoice is launching an omnichannel solution in North America.
“We’re excited to finally bring GoContact to our business customers in North America,” Broadvoice CEO Jim Murphy said in a statement.
The cloud-native, low-code CCaaS platform is seen as a game-changer in the contact center space, offering enterprise-class omnichannel functionality that’s been tested by BPOs and call centers around the world.
“[GoContact] delivers optimal ease of use and affordability that lives up to our promise to simplify communications for small and midmarket businesses,” Murphy added.
In July 2021, Broadvoice acquired GoContact, a firm based in Portugal. Now, the latter’s portfolio of services is included in Broadvoice’s service offerings.
Since 2008, GoContact has become the go-to CCaaS solution among business process outsourcing (BPO) companies and contact centers in Europe and Latin America.
