Calabrio appoints Dillon Nugent as CMO
MINNESOTA, UNITED STATES — Calabrio, a workforce performance solutions provider for contact centers, announced the addition of Dillon Nugent as their new Chief Marketing Officer (CMO).
With a robust 25-year history in marketing leadership, Nugent is known for her prowess in advancing growth strategies for software-as-a-service (SaaS) firms. As CMO, she will be a crucial part of Calabrio’s executive team, reporting directly to CEO Kevin Jones.
Jones expressed confidence in the appointment: “Her experience in the SaaS space and track record of unlocking the full potential of brands aligns perfectly with our mission to empower smarter, more successful contact centers.”
Nugent’s recent tenure as CMO at Khoros, an artificial intelligence (AI)-powered customer engagement platform, saw her lead vital roles, including overseeing the merger of Spredfast and Lithium into Khoros. Additionally, she served as Marketing Head at Spiceworks, a renowned IT-focused online community.
In her new role, Nugent conveyed her enthusiasm to leverage data-driven strategies to foster growth and operational excellence.
“Calabrio’s commitment to innovation and building relationships with customers is impressive and something I will help continue and enhance,” said Nugent. “I am honored to join the accomplished team at Calabrio, expanding our market position, amplifying our go-to-market demand strategies, and delivering value to our customers.”
Calabrio, known for its Calabrio ONE workforce performance suite, enriches human interactions by unifying workforce optimization, agent engagement, and business intelligence in a fully integrated cloud platform, driving enhanced agent performance and heightened customer satisfaction.
