• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » Moneypenny launches outsourced service to boost UK customer engagement

Moneypenny launches outsourced service to boost UK customer engagement

Moneypenny launches outsourced service to boost UK customer engagement
Photo from News From Wales

WALES, UNITED KINGDOM — Moneypenny, an outsourced communications provider, has launched a new bespoke service for businesses.

The innovative offering integrates Moneypenny’s acclaimed team as a fully outsourced customer service unit, functioning directly within client systems as if they were in-house. This comes as data reveals that businesses prioritizing customer service are 60% more profitable.

Aimed at enhancing operational effectiveness and tackling recruitment hurdles, this service offers businesses an option to complement their existing teams or completely outsource. The tailored package encompasses a spectrum of services: from handling inbound inquiries and appointment bookings to social media management and payment processing. Integration with clients’ CRM systems ensures streamlined data management.

“Businesses are under pressure like never before and with research showing that brands with superior customer experience bring in five to seven times more revenue than competitors that lag in customer experience, it is more important than ever to deliver a consistently high customer experience to valued customers,” said Mark Finlay, Chief Commercial Officer of Moneypenny.

Moneypenny is a global provider of customer contact solutions. Recognized multiple times as among the ‘100 Best Companies to Work For’ seven times, Moneypenny boasts over 1,200 employees in the UK and United States and manages 20 million calls and chats annually.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image