Canon USA announced that it has been recognized as a Center of Excellence for the 11th consecutive year by BenchmarkPortal. The latest honor is in recognition of the firm achieving world-class grading in Top Box Customer Satisfaction and Top Box Agent Satisfaction, and closing at first level in percentage for inbound calls.
According to Bruce Belfiore, CEO at BenchmarkPortal, Canon’s Customer Solution Center was certified by his firm as a Center of Excellence after assessing the Canon’s effectiveness and efficiency in interacting with their customers. Belfiore praised Canon’s commitment to superior customer service over the past 11 consecutive years.
Commenting on the recognition, Shinichi Yoshida, executive vice-president and general manager at Canon USA, said the recognition reflects the company’s commitment to providing customers with top-quality service and support. The Center of Excellence recognition is one of the most prestigious awards honoring customer service call centers that belong in the top 10% of call centers surveyed.