• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » Cognizant to transform Volkswagen Ireland’s digital CX

Cognizant to transform Volkswagen Ireland’s digital CX

Cognizant VWG Ireland digital CX

NEW JERSEY, UNITED STATES — Automotive manufacturer Volkswagen Group Ireland (VWG Ireland) is partnering with IT services and consulting firm Cognizant to strengthen and improve its digital customer service landscape.

Under the deal, Cognizant will re-engineer VWG Ireland’s existing siloed contact center platform into an omnichannel customer experience (CX) platform based on Salesforce service cloud voice and Amazon Connect.

The tech firm will also implement a fully digital, cloud-based omnichannel CX platform to modernize customer engagements and provide an easy-to-use, web-based, and unified user interface for the agents combining customer data, context, journeys, and interaction channels.

VWG Ireland will also gain advanced insights into customer journeys and conversations from Cognizant. 

Moreover, Cognizant will work with VWG Ireland for continuous improvement, feature enhancements, and process innovation of the CX platform. 

Tom Murphy, VWG Ireland CIO, said, “the car industry has seen a shift in how customers wish to communicate with us. To be able to interact with our customers in a more meaningful and direct manner, we needed a trusted IT partner to help us in our mission to improve our systems and engage with our customer base more efficiently.”

Cognizant UK & India Managing Director Rohit Gupta added that their  “vast experience… in managing and transforming customer contact centers” would enhance VWG Ireland’s customers’ experience. 

Cognizant is a global information technology services firm transforming customers’ businesses, technology models, and operations using state-of-the-art technologies. It is ranked 5th in the Time Doctor OA500, the first objective index of the world’s top 500 outsourcing companies.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image