BPO firm Concentrix received Gold in the 2018 Stevie Awards for Sales and Customer Service for Customer Service or Call Center Training Practice of the Year, the company said in a statement posted on its website. It said the winning entry described significant innovations in training and enrichment for its clients, and a ride-sharing app. Successfully using gamification techniques to improve learning and development set the Concentrix learning strategy apart, it added. In addition to innovations, Concentrix uses ongoing nesting support to strengthen the end-to-end learning strategy. This focus, along with ongoing training with growth and development, keeps overall retention, learning, and development levels at award-winning levels, Concentrix said.
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About Derek Gallimore
Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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