Energy BPO signs exclusive distribution deal with DataScore

Call center outsourcing provider Energy BPO signed an exclusive licensing agreement to distribute DataScore Inc.’s Engagement Dialing in certain energy markets.

The proprietary solution leverages artificial intelligence (AI) and machine learning to allow telesales representatives to connect directly and speak with customers much more efficiently than any other solution on the market today.

Energy BPO assists energy distributors, utilities, solar power firms, and renewable energy companies in getting the very best outsourcing vendors and facilitates clients’ entry and involvement in the energy sector. Much of this work is done over the phone, directly connecting with customers.

DataScore’s Engagement Dialing enables sales representatives to connect and speak with more humans, using AI and sophisticated algorithms to select the best time and day to contact prospects based on the client company’s historical data. 

In addition, calls made by this new system aren’t labeled as “spam” or “scam,” so there is no need for rotating phone numbers.

“The result is a solution that is simple, effective, and completely in compliance with all applicable laws,” said Matt Judkin, founder and president of Energy BPO. 

Since implementing Engagement Dialing on behalf of its clients, Energy BPO’s call connection rates increased to five times the previous number, while talk rates increased 7.5 times more than the previous rate.

“Energy BPO and DataScore have a natural synergy of integrity and respect based on our shared customer-first approach,” said Brent Biggs, founder of DataScore. 

“I’m excited to partner with Energy BPO based on our aligned values and Matt Judkin’s knowledge and respect in the energy industry,” he added.