• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » HGS opens new CX hub in Colombia

HGS opens new CX hub in Colombia

Customer experience (CX) transformation provider Hinduja Global Solutions (HGS) launched a new multilingual customer experience (CX) hub in Barranquilla, Colombia. 

According to a press release, the expansion will support customers with English, Spanish, and Portuguese CX requirements. The new facility will also open several permanent leadership and frontline positions to help support the firm’s customers through the holiday season and beyond.

Partha DeSarkar, Group Chief Executive Officer of Hinduja Global Solutions, said, “Colombia has been growing steadily as an attractive nearshore destination for CX services, and we are delighted to establish [a] presence here. 

He added that they are confident that the new hub “will act as a catalyst to significantly scale our CX capabilities for our expanding multilingual client base globally.”

By aligning marketing, IT, and customer experience teams, HGS addresses some of today’s biggest business challenges to competitiveness and growth — labor, productivity, and technology — across industries. HGS works to enhance every step of the consumer journey and increase customer lifetime value (CLV).

HGS expects to hire over 150 employees locally across voice and non-voice multilingual service roles as well as corporate support functions by January 2023 and ramp up going forward. 

The HGS Colombia CX hub will support clients in the logistics and consumer industries and add other clients subsequently.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image