Five9 partners with BT Ireland
Cloud contact center provider Five9 recently selected telecommunications company BT Ireland as the provider of their voice and network services globally.
Sealing the deal with a multi-million euro contract, Five9 will leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) market.
In a press release, Five9 said that they chose BT Ireland for its “stable, reliable, resilient, and highly secure services,” which are critical for the effective running of cloud contact centers.
Five9’s existing European customers and partners have also begun to benefit from BT’s networking capability.
Both companies also agreed to extend their partnership in the future to create new joint cloud offerings for their customers.
Reacting to this news, BT Ireland Managing Director Shay Walsh said, “The combination of our experience, global coverage, and reliability of service, gives Five9 a trusted partner with whom they can scale their business and concentrate on transforming their clients’ contact centers.”
Meanwhile, Five9 VP Partners EMEA & International Thomas John stated that this collaboration will “migrate contact centers from legacy to the future, which is true cloud.”
“This migration is now at exodus scale, and this partnership between BT and Five9 will help accelerate and support this well into the future,” John added.
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Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
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