A report released by Technavio predicts the global technical support outsourcing market to grow at a compounded annual growth rate of 6.53% during the period 2016-2020. The report noted that IT companies are now increasingly shifting their focus from a cost reduction approach to customer-centric services, further increasing the need to outsource their technical support functions. The report also identified Hudson Software, Inforonics Global Services, Qcom Outsourcing, and Wipro as key vendors in the global technical support outsourcing market.
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