Huawei has appointed Teleperformance to manage its UK customer service and technical support operations. The move will see Teleperformance’s 60-plus southwest England-based agents provide phone and online technical support service to the Shenzhen-headquarter telecom giant’s UK client base. In particular, the Paris-based business process outsourcing (BPO) giant will also be supporting Huawei’s 1+8 initiative – a strategy aimed at extending its services to a host of other digital devices beyond its core smartphone offer.
Commenting on the partnership, Gary Slade, Teleperformance UK’s chief executive officer, said the company was delighted to be working with Huawei, a business known for putting customers and innovation first. He also indicated his expectation that this would only mark the start of the relationship, with new products and services likely to be added into the mix at a later date. Explaining why it had opted for Teleperformance, meanwhile, Zhe Liu, vice-president of Huawei, said the service ethos of the BPO operator directly aligned with its own long-term objective of delivering value for customers and helping to develop a more prosperous, productive and connected UK.