ibex named BPO of the Year finalist in CCW Awards
WASHINGTON, UNITED STATES — Global Business Process Outsourcing (BPO) provider ibex was named a Finalist for BPO of the Year in the 2023 Customer Contact Week (CCW) Excellence Awards.
The CCW Excellence Awards honors and celebrates individuals and teams committed to driving superior contact center and customer experience performance.
Reacting to this achievement, ibex CEO Bob Dechant said they are delighted to be recognized as one of the world’s best BPOs for the firm’s “unwavering commitment to delivering amazing customer experiences for the world’s leading brands.”
Dechant also expressed his pride in ibex’s 30,000 employees worldwide, adding, “Our team, coupled with our award-winning Wave X technology platform, delivers next-generation BPO solutions for our clients at every customer interaction.”
ibex combines world-class talent, training, and technology to provide next-level BPO 2.0 CX solutions for premier brands worldwide. Its Wave X technology platform offers a wide range of solutions, including training simulators and AI-driven social media review analytics, ensuring smart technology is integrated at every touchpoint of the customer journey.
Final winners will be announced at the CCW Excellence Awards Gala on June 20 at Caesars Forum in Las Vegas.