Iloilo City’s population of skilled college graduates has made it attractive for business process outsourcing (BPO) companies. The city has about 30 colleges and universities producing 15,000 graduates every year, with 20% majoring in business, 15% in math and information technology, and 6% in engineering. Property consultancy Colliers International cited the feasibility of the BPO sector in Iloilo City shifting from voice services currently to higher-value services such as health information management (HIM) and software engineering. Colliers said a number of universities in the city have already incorporated medical transcription courses in their regular nursing and medical technology programs.
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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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