ING expands business processing hub in PH

Dutch financial giant ING has unveiled plans to expand its global shared services hub in the Philippines to meet the rising demand for processing services from its wholesale banking operations in Asia and Europe. Cees Ovelgonne, head of ING’s shared services center in the country, disclosed that the office expansion demonstrates the company’s strong commitment to Philippine BPO sector. ING’s global shared services center in Manila doubled its staff count from 250 in 2015 and is expected to continue to grow over the next few years. ING started 27 years ago as a representative office in the Philippines, eventually becoming the first foreign bank in the country to be upgraded into a universal bank. In 2013, it opened the ING Global Services Operations.