American research firm Gartner said intelligent automation will transform workplace outsourcing and industry players need to restructure these services to stay relevant. Gartner’s research director DD Mishra said intelligent automation will alter the provision of managed workplace services over the next few years, increasing service quality at a lower price. Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts to leverage intelligent automation. Gartner added that ongoing reductions in outsourced head count due to intelligent automation will eventually force sourcing and vendor management leaders to redesign the workplace services for their organizations’ users.
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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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