US-headquartered BPO firm iQor has opened new contact centers in the cities of Santa Rosa in Laguna and Bacolod in the Negros Island region. The expansion brings iQor’s total Philippine facilities to 11. iQor COO Gary Praznik said the new facilities will increase the company’s footprint by roughly 100,000 square feet. It will also add 2,000 new jobs, bringing the number of iQor Philippines employees to over 20,000 by the end of the year. By 2018, an additional 1,000 production seats in Santa Rosa and 200 seats in Bacolod will be available. Praznik said iQor continues to expand in the Philippines because of the country’s large English-speaking population, friendly customer representatives, high literacy rate, and large college-educated workforce.
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