iQor opens new contact center in Pennsylvania, US
Business Process Outsourcing (BPO) provider iQor recently launched a new contact center in Pennsylvania, United States.
Located in the city of Allentown, the 30,000 square feet of office space reflects the firm’s commitment to investing in its domestic infrastructure and generating positive benefits for employees, clients, customers, and communities.
The new facility is described as a state-of-the-art digital technology infrastructure with panoramic windows, ergonomic furniture, a café, a fitness center, and a better commute for many employees.
Moreover, since the contact center will be shifting to a hybrid work model, the new Class A office space provides employees the flexibility to work in the office or at home.
iQor President and CEO Gary Praznik said that they are looking forward to “expanding our impact in the local community and continuing to hire from a skilled group of candidates to provide meaningful customer experiences to top brands seeking domestic customer experience offerings.”
iQor Allentown replaces the firm’s old facility in Bethlehem, Pennsylvania.
The new location is expected to provide access to a larger pool of qualified candidates that will help the firm deliver exceptional customer experiences to clients.
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Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
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