IT and Business Process Association of the Philippines (IBPAP) executives said that the COVID-19 pandemic did not stop players in the Information Technology and Business Process Outsourcing (IT-BPO) industry to invest in their workforce, as a good part of companies’ investments are upskilling and reskilling of employees to accelerate digital transformation.
“Digital transformation, even before the pandemic, is one of the challenges we need to face as an industry. And therefore, investments have to be made in upskilling and reskilling our people in order to address the impact and disruption brought about by digital transformation,” said IBPAP chairman Lito Tayag said in a briefing.
He then added that as IT-BPOs’ clients have accelerated digitalization, the industry has to invest also in digital transformation.
IBPAP president Rey Untal added that based on numbers of the Philippine Economic Zone Authority (PEZA), investment pledges from the IT-BPO sector this year were higher than last year’s commitments.