News » Meta-Majorel partnership blocked by Kenyan court

Meta-Majorel partnership blocked by Kenyan court

Meta-Majorel partnership blocked

NAIROBI, KENYA — Tech giant Meta is temporarily prohibited from engaging with its new content moderation subcontractor Majorel following an illegal termination and blacklisting case in Kenya. 

The Kenyan court also barred Sama, Meta’s outgoing content moderation partner, from effecting any form of redundancy.

The decision was released after it was revealed that Sama plans to lay off 260 content moderators that served Eastern and Southern Africa at the end of this month.

About 43 moderators claimed that Sama failed to issue redundancy notices — as required by Kenyan law — and a 30-day termination notice. Their terminal dues were also allegedly pegged on their signing of non-disclosure documents.

The laid-off moderators applying for jobs at Majorel added that they were “denied on the basis that they previously worked at the 3rd Respondent’s (Sama) facility.”

Sama said they had observed the Kenyan law and communicated the decision to discontinue content moderation in a town hall and through email and notification letters.

The hearing of the emergency application is set for March 28. In the meantime, Sama will exclusively offer content review services to Meta.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.