Moneypenny launches outsourced service to boost UK customer engagement
WALES, UNITED KINGDOM — Moneypenny, an outsourced communications provider, has launched a new bespoke service for businesses.
The innovative offering integrates Moneypenny’s acclaimed team as a fully outsourced customer service unit, functioning directly within client systems as if they were in-house. This comes as data reveals that businesses prioritizing customer service are 60% more profitable.
Aimed at enhancing operational effectiveness and tackling recruitment hurdles, this service offers businesses an option to complement their existing teams or completely outsource. The tailored package encompasses a spectrum of services: from handling inbound inquiries and appointment bookings to social media management and payment processing. Integration with clients’ CRM systems ensures streamlined data management.
“Businesses are under pressure like never before and with research showing that brands with superior customer experience bring in five to seven times more revenue than competitors that lag in customer experience, it is more important than ever to deliver a consistently high customer experience to valued customers,” said Mark Finlay, Chief Commercial Officer of Moneypenny.
Moneypenny is a global provider of customer contact solutions. Recognized multiple times as among the ‘100 Best Companies to Work For’ seven times, Moneypenny boasts over 1,200 employees in the UK and United States and manages 20 million calls and chats annually.
