• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » Nigeria’s outsourcing sector growth stunted by talent shortage

Nigeria’s outsourcing sector growth stunted by talent shortage

Nigeria outsourcing talent shortage
Photo from Business Day

ABUJA, NIGERIA — Stakeholders in Nigeria’s outsourcing sector believe that the shortage of skilled professionals continues to hinder the expansion of the industry.

Operators claimed the lack of qualified personnel has become a major roadblock, even as demand rises for expertise in artificial intelligence and technical roles.

In an interview with THE PUNCH, the former President of the Association of Outsourcing Professionals in Nigeria, Obiora Madu, said, “The real outsourcing, which is internet-enabled services, is not growing much in Nigeria. What we have here is mostly human resource outsourcing.

He acknowledged that infrastructure problems persist, although Nigeria’s internet connectivity fares better than many African countries.

Madu stressed the need for capacity building, noting that India became the world’s outsourcing hub despite facing more disadvantages than Nigeria currently does.

He stated that the country needs to have more skilled people, adding that the local outsourcing industry “is not even developed, not to mention offshoring, which is actually where the money is.”

Madu also cited unfair recruitment practices and worker exploitation as issues confronting the industry, worsening Nigeria’s competitive position globally.

In a separate interview last year, Madu stated that outsourcing could be a powerful strategy to address the country’s unemployment challenges. 

The government is taking steps to harness outsourcing opportunities, including improving the business climate and bilateral agreements, officials noted. 

Last year, the Nigerian government launched its National Outsourcing Strategy (NOS), which contains the country’s plans to position itself as a leading global outsourcing destination.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image