North American outsourced customer care market to hit USD110bn by 2024

A report released by Global Market Insights showed that the outsourced customer care services market in North America is anticipated to exceed USD110bn by 2024, with a compounded annual growth rate of 6% from 2017. The growth is due to huge demand for high quality consumer care and the rise in the infrastructural facilities. The report added that renowned American firms have been outsourcing their operations to Asian countries, such as India and the Philippines, substantially boosting the outsourced customer care services market in North America. Among the players in the market are Transcom Worldwide, Expert Global Solutions, Convergys, Aegis, Accenture, StarTek, Synnex Corporation, and Amdocs.

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