News » NTT’s Dimension Data acquires Millennium 1 Solutions

NTT’s Dimension Data acquires Millennium 1 Solutions

Millennium 1 Solutions

Dimension Data Holdings, wholly owned by Japan’s NTT Group, has acquired the Canadian business process outsourcing (BPO) firm Millennium 1 Solutions for an undisclosed amount. Millennium, which provides contact center, credit card, and back office and administration solutions to Canadian organizations, has an offshore facility in Manila. Millennium is headquartered in Toronto and employs more than 2,100 staff across five locations in Canada. It offers multi-lingual capabilities (English, French, Mandarin, Cantonese, and Spanish) across voice, email and other digital platforms, as well as IVR services for clients. According to an official statement by the company, Millennium will become part of a new holding company, the Merchants Group, which will also include the South Africa-headquartered Merchants business, which designs, builds and operates contact centers across the globe. The new Merchant’s Group will in turn become a unit of Dimension Data’s CX and Digital Workplace business and will employ more than 7,600 full-time staff worldwide. Financial details of the acquisition were not disclosed.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.