The P1.5-billion government center cum information technology (IT) hub in the province of Nueva Ecija houses two world-class business process outsourcing (BPO) buildings that can together accommodate at least 5,000 call center agents at one time. With three shifts, the centers will service 15,000 call center agents, said Alloy MTD, the Malaysian conglomerate that financed the project. The IT hub project, which includes the BPO buildings, is set to start operating in January 2017, making it the biggest single Public-Private Partnership (PPP) project in the province. The BPO buildings are equipped with state-of-the-art air-conditioning facilities and mechanical systems and high speed Internet connectivity through fiber optic cable, a major requirement by call center companies. At the heart of the project is the government center, which will be occupied by national offices.
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