Philippines government urged to put up 24-hour call center

The Philippines may be one of the world’s top business process outsourcing (BPO) destinations, but the government does not have its own call center for common transactions. Senator Ralph Recto has urged the next administration to consider pooling the resources of the 10 government agencies with the most clients to put up a common call center. Industry stakeholders have suggested that the government teams up with BPO companies that can provide 24-hour contact center services. One government agency, The Home Development Mutual Fund (HDMF), the housing agency in the Philippines, has already tapped the services of BPO firm Teleperformance to handle customer queries and concerns.