The popularity of automation or robots in IT-related activities threatens workers in the business process management (BPM) sector, according to local experts. Unless human BPM workers are equipped with skills in higher value services and aim for skills-based IT activities, robots can take over their jobs. Cebu Education Development Foundation for Information Technology (Cedf-IT) president Gregg Victor Gabison raised this concern during the Cebu Digital Transformation Summit last week. Gabison said the objective of automation is straightforward, and that is to carry out the business process that would normally be done by human beings. Gabison added that the industry needs to target higher value services and aim for more IT-related activities or services requiring more skills to keep workers ahead.
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