Singapore firms urged to outsource to Philippines by CCAP

Singapore firms that want to offload some of their repetitive processes, such as payroll, collection, and accounting services, are being encouraged to take a look at the Philippine business process outsourcing industry. In a meeting with 18 representatives of various business sectors in Singapore, Raymond A. Lacdao, Director for External Affairs of the Contact Center Association of the Philippines (CCAP), spoke on the prospects of the Philippine IT-BPM industry and how Singapore investors can benefit from outsourcing some of their services. Lacdao said that the Philippines continues to be one of the world leaders in the BPO industry and in his presentation, he highlighted the big names engaged in BPO in the Philippines, such as Convergys, Accenture, Teletech, Teleperformance and Sutherland, among others. The meeting was sponsored by the Philippine Embassy in Singapore.