Sitel Baguio denied reports it retrenched over a thousand employees recently, saying the move was a mere redeployment. Sitel, the biggest BPO operating at the Baguio City Export Processing Zone Area, was called to explain the report by the city council recently. In the presence of officials from the Department of Labor and Employment-Cordillera Administrative Region, Sitel vice president for operations Micheal Dela Peña disclosed that the company’s redeployment program happens when an account or client pull outs out. Dela Peña said employees are given one month training to make them adapt to service the new accounts to which they will be assigned. Also, the redeployment program includes assessment and job matching, he added.
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