Sky TV to outsource jobs to PH, India
AUCKLAND, NEW ZEALAND — A restructuring is set to happen in broadcasting firm Sky Television as it aims to outsource some of its roles to the Philippines and India.
According to a report by NZ Herald, 90 tech and content roles and 80 customer support agents in New Zealand will be laid off to make way for outsourced teams.
At the same time, 200 call center staff in the Philippines would be recruited to deal with “more straightforward customer queries and subscriptions.” Meanwhile, some of Sky TV’s technology and content operations would be relayed to Indian provider Tata Consultancy Services (TCS).
Sky Television CEO Sophie Moloney said, “Our focus at Sky is to deliver excellent experiences for our customers, grow new revenue streams, carefully manage our costs, and maximise the value of our exceptional range of content.”
“To continue to consistently achieve these things, we need better access to the right technology, capacity and capability, and we need to do this in an efficient and cost-effective way,” she added.
Maloney also noted that the changes, if implemented in full, would generate multi-million dollar permanent savings for Sky TV within two years.
