Some BPOs put expansion plans on hold – PEZA

The Philippine Economic Zone Authority (PEZA) has revealed that a number of business process outsourcing (BPO) companies in the country have put their expansion plans on hold. PEZA director-general Charito B. Plaza said BPO firms are awaiting any US moves towards greater protectionism under the administration of President Donald Trump. Plaza said BPO firms are worried and are holding their investment plans because they would like to see what other pronouncements of Trump may come when it comes to outsourcing. While US investments in the Philippines are expected to drop, Plaza said the government expects more investments from alternative markets such as Japan, China, South Korea and Taiwan. US locators are currently the third-largest investors in PEZA after Japan and the Philippines.