iContact, a specialized Business Process Outsourcing (BPO) firm located in South Africa, recently hired 100 agents in less than 100 hours to cater to its US-based client.
The firm’s newly hired and trained agents will provide outbound lead generation and sales, as well as recalls for the automotive industry for the client servicing the UK market. To further enable the operation, leadership and management were appointed concurrently.
The South African BPO firm takes pride in its omnichannel solutions, as well as its agents’ great English accents. Clinton Cohen, CEO of iContact BPO, said, “We are grateful for the trust of this client. This partnership just proves that South Africa really is becoming a trusted and well-known outsourcing destination around the world.”