SPi Global, one of the world’s largest and most diversified business process outsourcing (BPO) service providers, will be leading a workshop on customer experience in Las Vegas. The company will lead the workshop at the 17th Annual Call Center Week Conference and Expo on 28 June at the Mirage in Las Vegas. Mark Belcher, VP of Operations, client services and business development for SPi Global, said the workshop will center on the new customer service principles that apply to serving millennial customers. Millennials, he said, are now the largest segment in the US.
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