Global customer experience management firm Teleperformance said its first-half revenue increased by 8.3% to EUR2.1 billion (USD2.44bn). The increase was helped by the company’s performance in the second quarter, which saw its revenue soaring 9.9% on a like-for-like basis. Revenue in the English-speaking market & Asia-Pacific region amounted to EUR740 million in the first half of 2018, remaining virtually unchanged year-on-year on a like-for-like basis. The first six months of the year also saw Teleperformance establishing stronger global market leadership. The company added more than 6,300 workstations in the group’s key markets in the January-June period. It also expanded its specialized services with the announcement in June 2018 of an agreement to buy Indian firm Intelenet, a major provider of high-end business services and digital transformation solutions. Teleperformance chairman and CEO Daniel Julien said it was the 12th straight half-year in which the company’s growth outperformed the market.
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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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