Leading global business process outsourcing provider Telus International announced on Wednesday the acquisition of Voxpro, a provider of technical support and sales operations solutions with offices in the U.S., Romania, Ireland, and the Philippines. The company now operates as ‘Voxpro – powered by TELUS International.’ With its customer support capabilities, Voxpro provides TELUS International with added flexibility in meeting the demands of marketplace disruptors. Voxpro’s strong European operations will also add new service delivery centers in Ireland, and expand TELUS International’s presence in Romania and the Philippines. Around 2,700 Voxpro employees will be absorbed in the TELUS International workforce, to a combined employee base of almost 28,000 team members around the world, serving customers in more than 35 languages.
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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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