With the moratorium on new economic zones in Metro Manila, BPO company Transcom Worldwide AB said it is considering expansion in the provinces. Mark Lyndsell, CEO for Global English Region, said they will expand their operations outside Metro Manila due to the moratorium and the high prices of PEZA properties. Transcom had planned to add more sites outside Metro Manila even before President Rodrigo Duterte issued a ban on the development of new economic zones in the capital.
The company, which has branches in Bacolod and Iloilo and a new office in Pasig City, said it is checking out areas south of Metro Manila, and considers safety, ease of access and transport links to be the most important factors when deciding on new sites. Despite the challenges facing the industry, Lyndsell said the firm will retain its nearly 12,000 headcount, and expects to see growth next year. Transcom operates in 20 countries, with a third of its operations carried out in its five Philippine locations. It services cover customer care, sales, technical support and credit management.