Japanese outsourced services group Transcosmos has agreed to acquire 85% of Merlin Information Systems Group, a call center services provider headquartered in England. Following the acquisition, Merlin will change its name to Transcosmos Information Systems. Merlin operates from sites in the UK, US, Hungary and the Philippines, providing BPO and call center services to English and European-language speaking countries. The acquisition allows Transcosmos to further develop multi-language customer support and back-office functions in the European region.
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