TTEC launches new cost-saving CX outsourcing solution
Leading global customer experience (CX) technology and services innovator TTEC Holdings officially launched a cost-saving outsourcing service that will help drive CX outcomes called Adapt Now.
TTEC Chief Marketing Officer Nick Cerise explained, “Adapt Now is built on proven methodologies which drive guaranteed cost savings, while improving CX outcomes.”
Smart companies are positioning themselves for a prolonged, soft consumer economy. Adapt Now helps brands turn economic uncertainty into opportunity by driving digital engagement to enable operational efficiencies and cost savings.
Proven strategies include innovative outsourcing approaches for sales, customer care, back office, fraud prevention, and tech support.
The new solution will also rapidly deploy proprietary AI-enabled digital transformation applications to help identify cost savings and CX improvement opportunities across six categories — outsourcing expansion and diversification, geographic diversity, work-from-anywhere opportunities, leveraging digital channels, intelligent automation, and workforce optimization.
TTEC’s 40-year history of reinventing responsive CX models, including proven approaches to geographic diversity, intelligent automation, emergent digital capabilities, and valuable work from home/remote processes, underpin the Adapt Now model.
Cerise stated, “These tried and true capabilities will help business leaders increase operational efficiencies and savings while providing customer experiences that build brand loyalty over the long term.
Adapt Now was recently demonstrated at the Customer Contact Week (CCW) in Las Vegas, United States.
Related news
- EmPower HR is now under Vensure Employer Services · 23 Jun
- Sitel Group, Majorel are in talks for a merger · 23 Jun
- Pandemic caused customer service wait times to triple and worker turnover to rise by 300% · 22 Jun
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
